Shipping

We use a number of different carriers depending on the region.

Since our products are valuable we require a signature for all deliveries.

UK

Free Mainland UK Shipping For orders over £100 - All goods must be signed for - we prefer office addresses

In the UK we offer flat rate shipping of £6 (inclusive of vat) to mainland UK, but not the islands and all offshore parts of UK and Northern Ireland. We are charged a surcharge by the couriers.

The main carrier we use for the UK is Interlink Express (DPD) on a 24 or 48 hours service, your order will arrive 1-2 days after your goods have been dispatched, depending on region. Please note: we may have to move goods from one location to another. To check your shipping rate, please check the price in the cart or at checkout. Most items dispatched within 1-4 days unless otherwise stated.

FREE shipping is not any quicker or slower than the paid for shipping - we use the same service.

USA / CANADA / MEXICO - please deliver to work address

Free Shipping And Returns - ORDERS over $250

In USA we use UPS or DHL - Signature required

For the USA there is no duty on shipments up to USD 800. Check with your customs for orders over USD 800
If you live in a remote location there may be an Outside Delivery Area Surcharge. We will call you if this is the case. To avoid this please choose to delivery to a Business Address or City.
We do not send to PO Boxes - all parcels require signature

Europe

We are offering free shipping and returns on orders over €250 Euros (Note: Remote areas excluded) - returns must follow our returns procedure - contact us to find out more.
We offer flat rate shipping of €25 Euros for orders under €250 Euros.
We may use any one of DHL, UPS or DPD road services which can take 2-5 days from the date of dispatch.
We offer DAP delivered at place duty unpaid to Europe so there will be additional customs clearance fees, VAT and duty charges will apply and the vat will be charged to you at your country's vat rate. What you see at checkout is the untaxed amount that you will pay. EU vat rates vary from 19-25% and Customs clearance fees will add a little more.
Call us if you require more information or start a dummy order and view the postage calculation in the cart before checkout.
If you live in a remote area there may be out of area surcharges payable. We will contact you if there are surcharges for addtional payment. To avoid this please choose to delivery to a Business Address or City.

Rest of World

We use UPS and DHL to send parcels, sometimes we will choose other delivery methods based on speed and location.

Customs duty may be applicable when the goods enter your country. Check with your customs.
If you live in a remote location there may be an Extra Outside Delivery Area Surcharge. We will call/email you if this is the case. To avoid this please choose to delivery to a Business Address or City.
The Rest of the World works on a shipping price matrix based on the weight of the parcel and will be sent UPS.

Please Note: We do not send to PO Boxes - all parcels require signature

If you are out when the parcel arrives

In the UK, the courier will leave a card and take the parcel back to his depot - unless he has an explicit intruction to leave it in a safe place. Please call the depot - you can re-arrange delivery to another address in the same postcode area free of charge.
All parcels are tracked and we usually spot delayed or stuck shipments, but not always - it is essential that we can contact you quickly.
In the USA UPS will leave a card and take the parcel back to depot. Please follow the card instructions. we do not offer 'leave in safe place' or with neighbors.
In Europe the DPD service will also leave a card. Please check the instructions.
If you do not contact the Carrier within the time stated on the card, the parcel will be returned to us and significantly more expense than it cost us to send it. This extra fee is non-refunadable in the event of susequent order cancellation.
Please ensure we have all your contact details - email and cellphone