Dispatch is normally within 2 - 4 days for in stock items. However occasionally we can run out of a particular size/style or they may be in production so please allow up to 28 days for delivery. If we know that the item will be late we will inform you right away and consult with you on whether you wish to change your order for a similar item or whether you are happy to wait
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How To complain
We hope you never have cause for complaint, please initially contact customer services if you are looking for answers but if you want to contact a director directly please call us, or use the contact form or write to us. For all contact details please see here
Military Vat-Free Sales entitlement
Please place your order in the normal way and pay the vat. Then after completing your order please download our certificate of entitlement form and get it signed off by the appropriate authority and return to us along with a copy of the order (duly signed and stamped) we will then refund the vat paid.
Shipton and Heneage supply the finest British and Italian made shoes. They are made to the highest standards of British & Italian shoe-making from top quality European leathers. Our quality traditional Mens shoes and Ladies shoes from our online shoe shop include Full brogues, Welted Shoes, Half Brogues, Chelsea Boots, Mens Loafers, Italian Loafers, Velvet Slippers, Fashion Shoes - we have them all...